How can my law firm implement client-centric communications?
By Heidi Turner, Your clients are key to your law firm's success. While that may sound like common sense, it is vital that successful law firms understand what that means for their client communications. These days, it is not just about telling people how many court cases they have won, or multi-million dollar contracts they have handled. Clients need more from their law firms than being prescriptively told what to do, with little room for discussion. While the concept of a l