From skeleton crews in the local supermarket to remote legal teams, the nation has strived to limit the spread of coronavirus for the past 18 months. In many cases, there has been success, but there are still individuals who have flouted the advice and looked for other places to lay blame. It could be that this place is directed towards your business, so how can a company of any size avoid liability for a customer or employee contracting COVID-19?
Businesses of all shapes and sizes must ensure that they maintain clear protocols to encourage customers, clients, and employees to remain safe and follow WHO advice when tackling the virus. But, if a business fails to outline these protocols, they put themselves at risk of liability should someone who had visited the premises contracted the virus. Like any health and safety procedure, outlining protocols will cover your business from potential lawsuits, as you will have proven to have done everything in your power to ensure safety at the workplace.
Be Firm With Mandates
All companies have the right to refuse entry and service to individuals who do not follow mask mandates within the area, regardless of how much these individuals claim it interferes with their freedom. If a customer or client tries to enter your place of work but refuses to wear a mask, the greeter or a member of security has every right to keep them out of the office. Despite this, many places will try to avoid confrontation if they encounter customers without a mask, which makes other customers uncomfortable and puts the entire area at risk. If you are firm with everyone, you dramatically reduce the risk of transmissions.
Share Current Information and Statistics
It is not just your in-store policies that will help protect your business from infection liability. Taking the chance to integrate COVID-19 APIs on your website enables everyone who visits to stay up to date with the current information and statistics about infection rates in the area. This puts the responsibility in the hands of the customer. They can visit your website for information and then decide whether they want to venture outside. Of course, some customers will consider themselves invincible and ignore these statistics. There is little you can do about this, but at least you have the information for others to monitor.
Exercise Caution After Vaccine Doses
Many people across the country have received at least one dose of the vaccine, with many others having received both doses. However, the vaccine is not 100% effective, so your business must still exercise caution despite most of the population being vaccinated. This approach will keep everyone aware and avoid complacency, which guarantees better protection for employees and customers when using your service.
Businesses across the country have done a fantastic job in keeping the population safe from infections, but there is still the chance that transmission will occur in some areas. While you are unable to keep everyone safe, you can still maintain exceptional safety procedures to protect your business from liability should someone contract the virus.