Client retention hampered by decreasing client loyalty
Let me bust three myths today: (1) Successful lawyers are primarily dealmakers and thus do not depend on the cultivation of...
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By Leo Staub
- Jun 12, 2020
- 3 min
Opportunity makes a thief!
Are you also experiencing a situation whereby the corona crisis turned you and your team into digitally savvy professionals from one day...
By Leo Staub
- Jun 9, 2020
- 3 min
You cannot not communicate!
This sentence was coined by the Austrian communication expert Paul Watzlawick. He formulated it as one of five axioms about...
By Leo Staub
- Dec 17, 2019
- 3 min
Beauty is in the eye of the beholder!
It is intriguing to see how lawyers answer the question: “Why should clients come to you instead of retaining one of your competitors?”...
By Leo Staub
- Jul 18, 2019
- 2 min
Customer focus – the basics of customer care in law firms
Every law firm would assert that its focus is on its clients. If we put this claim to an acid test, it often turns out to be pretty...
By Leo Staub
- Jul 10, 2019
- 3 min
The role of technology in the business model of law firms
At present, law firms are being inundated with offers of “innovative” software. There are advertisements of tools intended to...
By Leo Staub
- Apr 12, 2019
- 3 min
The art of creating the ideal process model for a law firm
In my last blog post I tried to show the factors which increase complexity in the business model of law firms. Today’s blog post is about...
By Leo Staub
- Apr 2, 2019
- 3 min
Business models for law firms – the curse of complexity
Once the strategy has been established, the next step is to translate it into a working business model. To make sure that this step will...
By Leo Staub
- Feb 4, 2019
- 4 min
Strategy is specification!
To be visible and attractive to clients, a law firm must have a profile that distinguishes it from its competitors. However,...
By Leo Staub
- Jan 22, 2019
- 2 min
Law firm management – what are the yardsticks against which I can measure the success of my strategy
Before I start to derive a strategy for the law firm from my vision, it must be clear what demands I place on my strategy. How do I want...
By Leo Staub
- Jan 10, 2019
- 3 min
Law firm management – in the beginning is a vision!
“People who have visions should go and see a doctor!” This quotation is attributed to the former German Chancellor Helmut Schmidt, who...
By Leo Staub
- Dec 27, 2018
- 3 min
Law firm management – what do law firms need a strategy for, and how proficient a swimmer are you?
Why is a strategy necessary, and what does a strategy have to achieve? The answer to the question as to the necessity of a strategy may...