Staub on Law Firm Management by Prof. Dr. Leo Staub

ARTICLES

+1000 Articles on the Business of Law.

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Client retention hampered by decreasing client loyalty

Let me bust three myths today: (1) Successful lawyers are primarily dealmakers and thus do not depend on the cultivation of...

Opportunity makes a thief!

Are you also experiencing a situation whereby the corona crisis turned you and your team into digitally savvy professionals from one day...

You cannot not communicate!

This sentence was coined by the Austrian communication expert Paul Watzlawick. He formulated it as one of five axioms about...

Beauty is in the eye of the beholder!

It is intriguing to see how lawyers answer the question: “Why should clients come to you instead of retaining one of your competitors?”...

Customer focus – the basics of customer care in law firms

Every law firm would assert that its focus is on its clients. If we put this claim to an acid test, it often turns out to be pretty...

The role of technology in the business model of law firms

At present, law firms are being inundated with offers of “innovative” software. There are advertisements of tools intended to...

The art of creating the ideal process model for a law firm

In my last blog post I tried to show the factors which increase complexity in the business model of law firms. Today’s blog post is about...

Business models for law firms – the curse of complexity

Once the strategy has been established, the next step is to translate it into a working business model. To make sure that this step will...

Strategy is specification!

To be visible and attractive to clients, a law firm must have a profile that distinguishes it from its competitors. However,...

Law firm management – what are the yardsticks against which I can measure the success of my strategy

Before I start to derive a strategy for the law firm from my vision, it must be clear what demands I place on my strategy. How do I want...